Refund policy

Return & Refund Policy

At P Palettes, customer satisfaction is important to us. As many of our products are handmade, customized, or carefully crafted, we maintain a strict return and refund policy.

Please read this policy carefully before placing your order.

Returns

We accept returns only if the product delivered is damaged, defective, or incorrect.

We do not accept returns for:

  • Change of mind
  • Wrong product ordered by the customer
  • Color or design preference
  • Minor variations in handmade products
  • Delay caused by courier services
  • Customized or personalized products
  • Sale or discounted items

Unboxing Video Requirement

To be eligible for a return or refund, customers must provide a clear and uninterrupted unboxing video showing:

  • The sealed package before opening
  • The shipping label
  • The complete unboxing process
  • The damaged, defective, or incorrect product

Claims submitted without an unboxing video may not be accepted.

Reporting a Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery by emailing ppalettes.official@gmail.com.

Please include:

  • Order Number
  • Clear unboxing video
  • Photos of the damaged or incorrect product
  • A brief description of the issue

After reviewing your request, we will notify you whether your claim has been approved.

Refunds

Once your claim has been reviewed and approved, your refund will be processed.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refunded amount to reflect in your account, depending on your bank or payment provider.

Exchanges

We do not offer exchanges under any circumstances.

If your claim is approved for a damaged or incorrect product, we will determine whether a replacement or refund is the most appropriate resolution.

Order Cancellation

Orders may only be cancelled before they are processed or shipped.

Once an order has been dispatched, it cannot be cancelled.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

P Palettes is not responsible for delivery issues or additional shipping charges resulting from an incorrect or incomplete address provided by the customer.

Non-Returnable Products

The following items are not eligible for return or refund unless they arrive damaged or incorrect:

  • Customized or personalized products
  • Handmade products with natural variations
  • Sale or promotional items
  • Gift cards (if applicable)

Contact Us

If you have any questions regarding this policy, please contact us:

P Palettes
📧 Email: ppalettes.official@gmail.com
📍 Address: 4/494 Jawahar Nagar, Jaipur, Rajasthan 302004, India